is due at checkout via Paypal. If you don't have
a Paypal account , and would like to pay by credit
or debit card, you can still do so securely via Paypal.
Payment is due within 5 days.
Please note that if payment has not been received within 5 days I will cancel
I will send you a friendly reminder during this time as I know there can be
occasional hiccups with Paypal.
Returns & Refunds
It's really important to me that you are pleased with my jewellery and the
service I provide. In order to achieve this I always ensure my jewellery is
accurately described, provide several photos - and more if required,and will
answer any questions prior to purchase. If you cannot see enough detail in
my photos or my copy has omitted something please get in touch and I will try
to clarify or send additional photos.
I want you to be happy with the information you have prior to purchase.
If an item arrives that has been damaged in transit please get in touch immediately
and I will provide a full refund or replacement.
If you change your mind, please let me know as soon as possible so I can cancel
the order prior to shipping and give you a refund.
If an item has already been shipped you will be responsible for the return
- shipping and ensuring the item arrives safely back with me in its original
In this instance, any refund will only be for the price of the item. I will
notify you of your refund by email when I have received and processed the returned
usually ship within 3-5 working days, or sooner, as I
make to order.
If I have an item in stock then I will ship within 48 hours.
For a bespoke item we will agree a shipping date when the commission is confirmed.
I use Royal Mail 1st class Recorded Delivery, which requires a signature on
piece of jewellery is made of pearls , sterling silver
or another semi - precious stone and so with good care
can last many years.
Always put your jewellery on last, after lotions, make-up and perfume.
Sterling silver can be cleaned with special silver polish and pearls can be
wiped with a soft cloth.
Pearls strung and knotted on silk may need restringing after 2-3 years, depending
All Ruby Cupid jewellery is intended for adult use only.
All pearls and semi-precious stones are natural, and in very rare circumstances,
may have slight inclusions which only add to the character and uniqueness of
No faulty stones have been used in any item of jewellery - I personally check
every stone that is shipped.
If you have any questions please contact me.